Privacy Policy | ebet betting Official Casino Philippines

Last Updated: 2026-08-24

Quick Privacy Summary

  • What we collect: Basic identity, payment details, and technical device data.
  • Why we collect it: To manage your account, process payouts, and prevent fraud.
  • Who sees it: Authorized staff and essential partner service providers.
  • How long we keep it: For the life of your account and as required by Philippine law.
  • Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy explains how ebet betting collects, uses, and protects your information when you use our website and services. This policy applies exclusively to users within the Philippines.

Please note that this policy only governs your interaction with our platform. It does not apply to any third-party websites or external links you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you engage with.

2. Personal Information We Collect

To provide a seamless and secure gaming experience, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your name, date of birth, and contact details, used to establish your identity and ensure you meet the legal age requirements.

Verification Documents

Copies of government-issued identification and proof of address used for KYC (Know Your Customer) procedures to prevent identity theft and fraud.

Payment Data

Information related to your transactions, including payment methods and transaction history, used to process deposits and withdrawals securely.

Gaming and Transaction Activity

Records of your bets, game preferences, and winning/loss history to optimize your experience and monitor for responsible gaming patterns.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details collected automatically to ensure site compatibility and security.

Support Communication

Records of your interactions with our customer support team to resolve issues and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: When you register an account, complete verification, or contact our support team.
  • Automatically: Through cookies and server logs when you navigate our website or use our mobile application.
  • Partner Service Providers: From trusted third-party partners who assist in payment processing and identity verification.

4. Why We Use Data

Your data is processed for the following legitimate business and legal purposes:

  • Account Management: Creating and maintaining your player profile.
  • Financial Processing: Facilitating secure deposits and withdrawals in PHP.
  • Compliance: Verifying age and identity to adhere to gambling regulations in the Philippines.
  • Security: Detecting and preventing fraud, multi-accounting, and unauthorized access.
  • Personalization: Tailoring content and offers to match your gaming preferences.
  • Legal Obligations: Complying with anti-money laundering (AML) and counter-terrorism financing laws.
  • Marketing: Sending promotional updates only if you have explicitly opted-in.

5. When We Share Data

We do not sell your personal information to third parties. Data is shared only when necessary:

  • Service Providers: With payment processors, verification services, and technical infrastructure providers essential for site operation.
  • Legal Authorities: When required by law, court order, or to comply with a legal process initiated by relevant regulatory agencies.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Use of secure protocols to encrypt data during transmission.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel based on the principle of least privilege.
  • Isolation: Payment data is handled through isolated systems to minimize risk.
  • Monitoring: Continuous monitoring of systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency and applicable laws, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the removal of your personal data.
  • Portability: Request the transfer of your data to another service.
  • Objection: Object to certain types of data processing or withdraw consent for marketing.
Note: Even after an account is closed or a deletion request is made, we are legally required to retain certain transaction and identity data for a specific period to comply with gambling and anti-money laundering regulations.

To exercise any of these rights, please contact our support team via the channels available on the Support page.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is terminated, data is kept only for the duration required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to terminate the account and remove associated personal data.

Parents or guardians who believe a minor has registered an account may report this via our Support center.

11. Cross-Border Transfers

Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer remains consistent with our privacy commitments.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official contact methods listed on our Support page.